My mom successfully installed a webcam and software via instructions over the phone before I strangled myself. ‘Tis nothing short of a freaking miracle.
Tidbits of the conversation:
Me: Yes Mom, go into the e-mail account we set up for Grandma and click through the invitation.
Mom: OK. Where it says, “Verify your account”?
Me: Yes.
Mom: OK. It is asking if I want to “Run” or “Save”.
Me: (afraid my mom won’t know where she saved the file) Just click “Run”.
Mom: OK. It’s downloading now. OK so now it says, “Verify your account”. I’m going to click that.
Me: (confused) Um, OK.
Mom: It’s asking if I want to “Run” or “Save”.
Me: (still confused) Um, I guess “Run”.
Mom: OK. It’s downloading now. OK so now it says, “Verify your account”. I’m going to click that.
Me: Wait wait wait, Mom … what else do you see on the screen?
Mom: “Archive”, “Report Spam”, “Delete”, “Move To”, “Labels” …
Me: MOM! YOU’RE STILL IN GMAIL! STOP CLICKING ON THAT! YOU ONLY NEED TO CLICK ON THAT VERIFY LINK ONCE! GO TO THE LOGITECH VID WINDOW!
Mom: Huh?
Me: Do you see any other windows at the bottom of your screen that are open … ? That little bar at the bottom?
Mom: Well, there’s Logitech Vid, and Gmail …
Me: Well, go to Logitech Vid.
[ we finally start to get into the installation part of the program; it is really hard bc my mom is not reading everything out to me as she goes along bc she thinks I have every screen MEMORIZED ]
----- 15 long minutes later -----
Me: OK. Now you have to login with her e-mail address and password.
Mom: OK. [ typing ] OK I did. It says “No account found”.
Me: [ feeling really helpless ] OK Mom. PLEASE double-check that you typed it in correctly.
Mom: [ spelling out the e-mail address ] So I got it right.
Me: Mom, did you put “@gmail.com” at the end?
Mom: No. Do I need to?
Me: YES. YES YOU DO.
Mom: OK. [ typing ] OK I hit “return” and it still says “No account found”. Oh wait [ double-checking ] … I mistyped it. Heehee, my mistake!
Me: [ pulling my hair out and trying not to scream bc I know my mom is trying her best ] OK Mom. Yeah. Please double-check.
Mom: OK it works now!
----- ALMOST THERE -----
Mom: Where do I plug it in? The front or the back?
Me: Wherever you see a USB slot. Do you know what those look like? Do you see the plug that you are holding in your hand, the shape of it plus how part of it is indented?
Mom: OK so front or back?
Me: [ to my dad, who did it before - “Dad, where are the USB ports on Grandma’s computer?” Dad: “Just find one wherever.” Me: “DAD! JUST PICK ONE, OMG!” ] OK Mom, look in the back. Do you see slots?
Mom: Oh, there are a lot. Which one do I pick?
Me: Any one, Mom. As long as it fits.
Mom: The HDMI one?
Me: [ raising my voice ] MOM, NO. WHATEVER FITS, WITHOUT FORCE. THERE’S ONLY ONE SHAPE THAT WILL FIT.
Mom: Oh OK. [ sound of rustling ] [ phone goes dead ]
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Me: Mom, what happened?
Mom: Oh, the phone cord wasn’t long enough. Oh, how about this … [ plugs it in … I see a signal, but it’s black ] Now what?
Me: [ seeing the light at the end of this dark, dark tunnel ] OK Mom, good, good! Now, you’ve plugged it in, and it works, but there’s a COVER on the webcam you have slide off. Do you see that sliding thing?
Mom: Where … hmmm … [ I am sweating bc we ARE SO CLOSE ] Like this?
Me: YES! YES! OMG! YES! I SEE YOU! OMG MOM, GOOD JOB!!!!!!!!!!!!!! YESSSSSSSSSSSSSSSSSS!!!!!!!!!!!!!!! OK now position the webcam so we can see Grandma while she sits in the chair… OK you got it … OK you can stop moving the webcam now … you’re sure it won’t fall off the monitor, right? OK then that’s good … STOP MOVING IT MOM, YOU GOT IT ALREADY … OK well put Grandma on the phone!
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It was totally worth all the frustration to see my grandma’s face, though. :) THANK YOU, MOM!!!!
Keeping my fingers crossed that the computer won’t need to get formatted again in the near future. (I don’t imagine my uncles are that web savvy, I think they click on pop ups and other random stuff … sigh …)